Resume

Summary of Qualifications

  • 7 years of experience working in Customer Service support roles.
  • 6 years of experience in Office. Administration with solid background in Service.
  • 2 years Accounts Payable/Receivable experience.
  • Personable individual with an ability to interact easily in a friendly and cordial manner with co-workers and the public; maintains a pleasant, helpful and positive attitude at all times.
  • Strong time management skills with the ability to multitask, prioritize work and meet deadlines.
  • Debt Collection and Risk Management experience.
  • Excellent conflict resolution skills, maintains a calm composure during stressful situations.
  • Advanced level of proficiency in Microsoft Office products (Power Point, Word, Excel, Outlook)
  • Basic level of knowledge in Microsoft Access.
  • Basic level of knowledge in Asana.

    Work Experience

    Effie Edits Inc., Oakville, ON; 2022 to Present

    Website Manager

    • Create WordPress pages for Effie’s Branding, Commercial, and Family photos.
    • Help organize bookings and clients.
    • Software Used: Asana, Pic-Time, Google Drive, Gmail, Excel Google Sheets, Gimp, WordPress, FlowPicTime Galleries.
    • Add SEO to blog posts.
    • Managing Pinterest Account.

    Pro Distribution Services, Burlington, ON; 2016 to Present

    Customer Service Representative

    • Data Entry. Enter information into the system quickly and efficiently.
    • MS Excel. Arrange and optimize Excel Spreadsheets by using functions such as Autosum, Sort, Filter, and various formulas.
    • MS Word. Arrange a Table of Contents in a document.
    • Update and maintain the fuel surcharges; ensure the fuel surcharge our agents are using is correct.  Once confirmed, I proceed to audit.
    • Ship freight out of the system that has been transported/delivered via outside agents.
    • Accounts Receivable. Create accurate invoice reports weekly and forward them to managers and clients. 
    • Accounts Payable. Audit most invoices from the multiple agents the company deals with.
    • Accounts Receivable. Make multiple calls to clients regarding collecting outstanding invoices. 
    • Risk Management. Plan product delivery with the client. Communicate comments/concerns to my general manager and shippers to get their input.

    Videoplus Transcription Services, Burlington, ON;  2016

    Administrative Assistant

    • Prepared and quality assured 10 to 20 transcripts a day on MS Word, to be printed, bound, and mailed.
    • Completed Purolator waybills for all Transcriptions that have been prepped and ready to be sent out.
    • Time Management. Provided service by physically going to courts in Toronto to hand-deliver transcripts.

      Glen Abbey Community Centre, Oakville, ON; 2011

      Customer Service Representative

      • Processed 10+ pass and membership sales through a POS machine, along with giving information about programs parents can register their children in for the summer.
      • Processed facility rentals for rinks, and community rooms in the facility.

      Glen Abbey Community Centre, Oakville, ON; 2010 to 2012

      Concessionaire

      • Throughout my time at Glen Abbey, I’ve spoken to and retrieved 1,000+ orders for customers to enjoy.
      • Processed payment via cash, and credit card.   Received payment for food purchases and made a change if required.
      • Maintained concession and equipment in an organized, clean manner at all times.

      Skills & Endorsements

      Basic

      Intermediate

      WordPress

      Intermediate

      MS Excel

      Basic

      MS PowerPoint

      Intermediate

      MS Word

      Basic

      MS PowerPoint

      Education

      Algonquin College

      Algonquin College

      Office Administration

      Resume - Melina Siamalekas Branding

      Sheridan College

      Early Childhood Education Diploma

      White Oaks Secondary School

      White Oaks Secondary School

      Ontario Secondary School Diploma

      A little more about me…

      It Takes Two Playthrough

      It Takes Two Playthrough

      Hello! We are Bryce + Melina from BryceandMelinaGaming! We’re a Gaming couple from Canada! Check out our It Takes Two playthrough!

      Rayman Legends Gameplay

      Rayman Legends Gameplay

      Hello! We are Bryce + Melina from BryceandMelinaGaming! We’re a Gaming couple from Canada! Check out our Rayman Legends Gameplay!

      Alex’s 59th Birthday

      Alex’s 59th Birthday

      Happy Birthday Dad! I hope you had a great birthday, and I hope you have so much fun with travelling the world! 🙂 <3